At Anteprima, we believe the price you see is the price you pay. All shipping costs, customs duties, and import taxes are included — Delivered Duties Paid (DDP) in AUD. There are no hidden fees or surprise charges at your door.

Your luxury dog bed or sofa is handcrafted to order in Italy and shipped directly to your Australian address. We take full responsibility for customs clearance and all associated costs, so you can shop with complete confidence.

Each Anteprima piece is handcrafted to order by our Italian artisans, requiring 3–5 business days for meticulous preparation. Once your piece is ready, delivery to Australia typically takes an additional 10–15 business days via DHL Express, depending on your location. Australian GST (10%) is included in your price.

Once your order is dispatched, you will receive an email with a tracking number so you can follow your delivery every step of the way. We appreciate your patience — exceptional craftsmanship is worth the wait.

We want you and your dog to love every Anteprima piece. If for any reason you are not completely satisfied, you may return your item within 14 days of the delivery date for a full refund, provided the item is unused and returned in its original condition and packaging.

Please note that return shipping costs, including any applicable customs charges, are the responsibility of the customer. To initiate a return, please contact us at [email protected] with your order number and reason for return. Personalised or custom-made items may not be eligible for return.

Under the Australian Consumer Law (ACL), contained in Schedule 2 of the Competition and Consumer Act 2010, you are entitled to statutory consumer guarantees that cannot be excluded, restricted, or modified. These include guarantees that our products are of acceptable quality, fit for purpose, and match their description.

If a product has a major failure, you are entitled to choose a replacement or refund. If the failure is minor, we are entitled to repair or replace the item within a reasonable time. For more information about your rights, visit the Australian Competition & Consumer Commission (ACCC).

Please inspect your order immediately upon delivery. If your item arrives damaged or faulty, please contact us at [email protected] within 48 hours of receipt, providing photographs of the damage.

We will arrange a replacement or refund in accordance with your rights under the Australian Consumer Law. Ante-Prima Srl is not liable for damage resulting from improper handling or damage caused by pets after delivery.