{"id":10382,"date":"2024-02-10T16:17:19","date_gmt":"2024-02-10T16:17:19","guid":{"rendered":"https:\/\/anteprima.shop\/?page_id=10382"},"modified":"2026-03-23T17:18:19","modified_gmt":"2026-03-23T16:18:19","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/www.anteprima.shop\/ca\/shipping-and-returns\/","title":{"rendered":"Shipping and returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10382\" class=\"elementor elementor-10382\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84ac3b9 e-flex e-con-boxed e-con e-parent\" data-id=\"84ac3b9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7dfdad elementor-widget-tablet__width-initial elementor-widget elementor-widget-valeska_core_accordion\" data-id=\"c7dfdad\" data-element_type=\"widget\" data-widget_type=\"valeska_core_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-accordion clear qodef-behavior--toggle qodef-layout--simple\">\n\t<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Shipping to Canada<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg class=\"qodef-m-plus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewBox=\"0 0 35 35\" style=\"enable-background:new 0 0 35 35;\" xml:space=\"preserve\"><rect x=\"17\" height=\"35\" y=\"0\" width=\"1\"><\/rect><rect x=\"0\" height=\"1\" y=\"17\" width=\"35\"><\/rect><\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg class=\"qodef-m-minus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewBox=\"0 0 35 35\" style=\"enable-background:new 0 0 35 35;\" xml:space=\"preserve\"><rect x=\"0\" height=\"1\" y=\"17\" width=\"35\"><\/rect><\/svg><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>At Anteprima, we believe the price you see is the price you pay. <strong>All shipping costs, customs duties, and import taxes are included \u2014 Delivered Duties Paid (DDP) in CAD.<\/strong> There are no hidden charges or surprise fees when your order arrives.<\/p><p>Your luxury dog bed or sofa is handcrafted to order in Italy and shipped directly to your Canadian address. We handle all customs clearance, so you can shop with complete peace of mind.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Delivery Times<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg class=\"qodef-m-plus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewBox=\"0 0 35 35\" style=\"enable-background:new 0 0 35 35;\" xml:space=\"preserve\"><rect x=\"17\" height=\"35\" y=\"0\" width=\"1\"><\/rect><rect x=\"0\" height=\"1\" y=\"17\" width=\"35\"><\/rect><\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg class=\"qodef-m-minus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewBox=\"0 0 35 35\" style=\"enable-background:new 0 0 35 35;\" xml:space=\"preserve\"><rect x=\"0\" height=\"1\" y=\"17\" width=\"35\"><\/rect><\/svg><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Each Anteprima piece is handcrafted to order by our Italian artisans, requiring <strong>3\u20135 business days<\/strong> for meticulous preparation. Once your piece is ready, delivery to Canada typically takes an additional <strong>7\u201312 business days<\/strong> via <strong>DHL Express<\/strong>, depending on your location. Canadian duties are covered under CETA (0% for EU-origin goods) and GST\/HST is included in your price.<\/p><p>Once your order is dispatched, you will receive an email with a tracking number so you can follow your shipment every step of the way. We appreciate your patience \u2014 exceptional craftsmanship is worth the wait.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Returns<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg class=\"qodef-m-plus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewBox=\"0 0 35 35\" style=\"enable-background:new 0 0 35 35;\" xml:space=\"preserve\"><rect x=\"17\" height=\"35\" y=\"0\" width=\"1\"><\/rect><rect x=\"0\" height=\"1\" y=\"17\" width=\"35\"><\/rect><\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg class=\"qodef-m-minus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewBox=\"0 0 35 35\" style=\"enable-background:new 0 0 35 35;\" xml:space=\"preserve\"><rect x=\"0\" height=\"1\" y=\"17\" width=\"35\"><\/rect><\/svg><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>We want you and your dog to love every Anteprima piece. If for any reason you are not completely satisfied, you may return your item within <strong>14 days of the delivery date<\/strong> for a full refund, provided the item is unused and returned in its original condition and packaging.<\/p><p>In addition to any rights you may have under applicable provincial consumer protection legislation, our voluntary return policy provides you with a straightforward returns process. Please contact us at <a href=\"mailto:info@anteprima.shop\">info@anteprima.shop<\/a> with your order number to initiate a return. Return shipping costs are the responsibility of the customer. Customized or personalized items may not be eligible for return.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Your Consumer Rights<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg class=\"qodef-m-plus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewBox=\"0 0 35 35\" style=\"enable-background:new 0 0 35 35;\" xml:space=\"preserve\"><rect x=\"17\" height=\"35\" y=\"0\" width=\"1\"><\/rect><rect x=\"0\" height=\"1\" y=\"17\" width=\"35\"><\/rect><\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg class=\"qodef-m-minus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewBox=\"0 0 35 35\" style=\"enable-background:new 0 0 35 35;\" xml:space=\"preserve\"><rect x=\"0\" height=\"1\" y=\"17\" width=\"35\"><\/rect><\/svg><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Your consumer rights in Canada are protected by provincial consumer protection legislation. The <strong>Ontario Consumer Protection Act, 2002<\/strong> serves as a representative baseline: it provides a 10-day cooling-off period for internet agreements and prohibits unfair practices. Similar protections exist across other provinces. These statutory rights cannot be waived by contract.<\/p><p>For privacy matters, Anteprima complies with the <strong>Personal Information Protection and Electronic Documents Act (PIPEDA)<\/strong>. You have the right to access and correct the personal information we hold about you. Contact us at <a href=\"mailto:info@anteprima.shop\">info@anteprima.shop<\/a> for any privacy-related requests.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Damaged or Faulty Items<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg class=\"qodef-m-plus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewBox=\"0 0 35 35\" style=\"enable-background:new 0 0 35 35;\" xml:space=\"preserve\"><rect x=\"17\" height=\"35\" y=\"0\" width=\"1\"><\/rect><rect x=\"0\" height=\"1\" y=\"17\" width=\"35\"><\/rect><\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg class=\"qodef-m-minus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" viewBox=\"0 0 35 35\" style=\"enable-background:new 0 0 35 35;\" xml:space=\"preserve\"><rect x=\"0\" height=\"1\" y=\"17\" width=\"35\"><\/rect><\/svg><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Please inspect your order immediately upon delivery. If your item arrives damaged or faulty, please contact us at <a href=\"mailto:info@anteprima.shop\">info@anteprima.shop<\/a> <strong>within 48 hours of receipt<\/strong>, providing photographs of the damage.<\/p><p>We will arrange a replacement or refund promptly. Ante-Prima Srl is not liable for damage resulting from improper handling or damage caused by pets after delivery.<\/p>\t<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping to Canada We ship luxury Italian-crafted pet furniture directly to your door across Canada. All prices on our Canadian store are displayed in CAD and include all shipping costs, customs duties, and import taxes \u2014 guaranteed. This is our DDP (Delivered Duties Paid) commitment: the price you see is the price you pay, with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"footnotes":""},"class_list":["post-10382","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.9 (Yoast SEO v26.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shipping &amp; Returns Canada | Free Shipping | Anteprima<\/title>\n<meta name=\"description\" content=\"Anteprima offers Free shipping across Canada on all orders to Canada. DDP pricing \u2014 no hidden duties or customs fees. 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